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Delivery Policy
All orders for
flowers,
funeral flowers, plants, dish gardens, balloons and balloon
bouquets will be sent
through our National Wiring Service to be delivered by a Florist local to
the recipient.
Non-holiday orders placed by 12:00pm in the
recipient's time zone Monday through Friday are available for same day delivery.
As a general rule of thumb, deliveries going to a business will be made by 3 or 4pm at
the latest and residential deliveries will be made by 6pm at the latest.
Before major holidays, we recommend that you place your orders
at least five days in advance.
Saturday delivery is available if
your order is placed by 11:00am
in
the recipient’s time zone on Saturday.
Sunday delivery is
not available.
Monica's Flowers & Gifts is closed on Sundays and on all major
holidays. However, we accept orders 24 hours a day, 7 days a week.
Timed deliveries can be requested
but are not guaranteed. Examples of timed deliveries are before 12:00pm,
after 3:30pm, or at 5:00pm. Florists have to make deliveries when they
most efficiently fit into their delivery routes. Florists will try to
honor timed deliveries but can not guarantee the exact time.
Your order will be
hand delivered directly to the recipient whenever possible. However,
certain locations such as hospitals, schools, colleges and offices may
require us to leave the delivery at a central location or reception area.
It
is very important for your delivery address to be complete and accurate,
including apartment numbers, suite numbers, floor numbers, etc. If you
provide us with the wrong address, which leads to your order having to be
re-delivered, we will need to charge you for a second delivery fee.
The fee for this service is
$9.95.
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Return Policy
Our
return policy is handled on a case by case basis. We take the utmost care and caution to only provide top quality products, so almost all
quality issues are resolved prior to delivery. In the rare event you are
not satisfied with the quality or the freshness of our products please let
us know within 48 hours of the delivery. After 48 hours it is very
difficult for us to determine if the quality of the product was
compromised prior to the delivery or if the quality was compromised after
the delivery due to neglect or improper care. Rest assured, we will do
everything we can to resolve any quality issues to your satisfaction. The
resolution may include a replacement and/or refund depending on the circumstances.
Please
note that latex balloons typically last
only 12-24 hours. This is normal as latex
is a porous material and can not hold helium for any more than 12-24
hours. Depending on local conditions, such as temperature and humidity, some
latex balloons will only last 8-12 hours. This is also normal behavior for
latex balloons. We will not be able to consider any type of replacement or
refund for latex balloons unless they last for under 8 hours.
Please
fill out our Contact Form if you
would like to report a quality issue.
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Privacy Policy
Secure Online Ordering
We have taken every precaution to provide our
Customers with a safe and enjoyable shopping experience. Utilizing the best
technology available today we have created a shopping environment that
ensures total privacy and 100% secure transactions.
Use
of Information
During the order taking process we collect only the
information necessary to process your order quickly and efficiently. This
information is solely used with regards to your particular order. This
information is never sold, given, rented, or in any other manner provided to
any third party regardless of intended use.
Our
Responsibility
We feel it is our responsibility to protect your
privacy and to provide you with a shopping environment that is safe and
enjoyable for you to use. In short we promise to provide the most secure
shopping environment that current technology will allow. If you have any
questions or concerns please do not hesitate to contact
Customer
Service.
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